When it comes to car insurance, timely customer support can make a big difference—especially during an emergency, breakdown, accident, or claim situation. ICICI Lombard Car Insurance Customer Care ensures that policyholders receive fast and reliable assistance whenever needed. ICICI Lombard, one of India’s leading general insurers, offers multiple ways for customers to connect with their support team quickly and conveniently.

Whether you want to raise a claim, request policy changes, renew your plan, download your policy document, or resolve queries, knowing the right customer care channels helps save time and ensures a smoother experience.

In this detailed guide, based on my 15+ years of experience writing in the insurance domain, we will explore every official way to contact ICICI Lombard Car Insurance Customer Care in 2025.

Why You May Need ICICI Lombard Customer Care

A policyholder may need support for several reasons:

• To register a car insurance claim
• To track claim status
• To request policy document download
• For renewals or premium-related queries
• To update contact details or KYC
• To add add-ons or modify your policy
• To get assistance during roadside emergencies

No matter the requirement, ICICI Lombard provides quick support across multiple communication channels.

ICICI Lombard Car Insurance Customer Care Number

The fastest and most direct method to reach ICICI Lombard is through their toll-free customer support helpline.

Toll-Free Number (24×7 Support): 1800 2666

This number is available round the clock and is suitable for:

• Accident-related queries
• Claim intimation
• Assistance with renewals
• Policy details
• Coverage clarification
• Emergency support

Keep these handy when calling:

• Policy number
• Registered mobile number
• Vehicle registration number

This ensures a quick and smooth support experience.

ICICI Lombard Email Support

For detailed queries, document submissions, or non-urgent concerns, email is often the best option.

Email: customersupport@icicilombard.com

You can email customer care for:

• Policy correction requests
• Add-on updates
• Queries related to NCB (No Claim Bonus)
• Claim-related documents
• Detailed concerns requiring written support

Always include:

• Policy number
• Contact number
• Vehicle registration details
• Screenshots (if required)

This helps the team respond faster.

IL Take Care Mobile App Support

ICICI Lombard offers a dedicated mobile application called IL Take Care, designed to help customers manage their insurance easily.

What You Can Do on the App:

• Renew your car insurance
• Download policy documents
• Track claim status in real-time
• Raise roadside assistance requests
• Locate network garages
• Manage health & wellness benefits

It’s a digital one-stop solution for car insurance management.

Live Chat Support on ICICI Lombard Website

If you want instant resolutions without calling, you can use the Live Chat feature on the official website.

With live chat, you can:

• Ask product queries
• Report issues
• Request policy downloads
• Get claim assistance
• Connect with a live representative (if needed)

This is great for policyholders seeking quick and simple answers.

ICICI Lombard Branch Visit (Offline Support)

If your query is complex or requires document verification, visiting a branch may be useful.

Corporate Office:

ICICI Lombard General Insurance Co. Ltd.
ICICI Lombard House,
414, Veer Savarkar Marg,
Prabhadevi, Mumbai – 400025, India.

Branch visits help with:

• Claim form submission
• Policy corrections
• Refund/endorsement requests

Follow ICICI Lombard Through Social Media

ICICI Lombard is active on major platforms like:

• Facebook
• Instagram
• Twitter

You can message them for generic assistance, but avoid sharing confidential details through social channels.

How to Choose the Right Customer Care Channel?

Here’s a quick guide:

Conclusion

Getting quick and reliable support during an emergency, policy update, or claim situation is essential for every car owner. ICICI Lombard offers multiple customer care channels—website support, mobile app assistance, WhatsApp services, live chat, and offline help—to ensure that policyholders receive timely guidance whenever needed. Understanding these options makes it easier to manage your car insurance, get faster resolutions, and maintain a seamless experience throughout your policy journey.

Whether you need to renew your plan, access your policy documents, or raise a claim, choosing the right support channel ensures convenience and efficiency. And if you want a simpler way to compare plans, explore ICICI Lombard services, or manage your renewals, platforms like SquareInsurance make the entire process even more effortless.

Read also: What is IRDAI

Frequently Asked Questions (FAQs)

Q.1. What is the ICICI Lombard customer care number for car insurance?

You can contact ICICI Lombard’s motor insurance support team through their official customer care channels available on the ICICI Lombard website. They offer 24×7 assistance for policy and claim-related queries.

Q.2. Can I download my ICICI Lombard car insurance policy through WhatsApp?

Yes. ICICI Lombard provides WhatsApp-based services that allow customers to download their policy, check renewal details, and access various support features directly from their mobile.

Q.3. How do I raise a claim with ICICI Lombard?

You can raise a claim using the IL Take Care app, through WhatsApp services, or by visiting the nearest authorized network garage for cashless claim assistance. The official website also provides step-by-step claim support.

Q.4. How can SquareInsurance help with ICICI Lombard customer support?

SquareInsurance helps customers compare insurance plans, view ICICI Lombard policy details, access renewal options, and connect with customer support assistance smoothly through a single platform.

Please Note:

For seamless policy management, quick renewals, and effortless claim support, you can use Square Insurance – Buy & Renew for a smoother car insurance experience.