Step by Step Guide for Customers in LIC Login New Portal

The Life Insurance Corporation of India (LIC) has always been at the forefront of providing reliable insurance solutions to millions of policyholders across the country. With the increasing digitalization of services, LIC launched its new customer portal, allowing policyholders to manage their policies online, check premiums, track claims, and access important documents conveniently.

For many customers, navigating this new platform can seem challenging initially. This guide on LIC Customer Portal Login provides a step-by-step walkthrough, helping you understand how to access your account and make the most of the portal’s features efficiently.

Why Use the LIC Customer Portal?

The LIC customer portal is designed to empower policyholders by offering:

  • Easy access to policy details: View policy number, maturity dates, premium payments, and nominee information.
  • Online premium payments: Pay premiums without visiting a branch.
  • Claim tracking: Track the status of claims in real time.
  • Policy document access: Download e-policies and receipts.
  • Premium reminders and notifications: Stay updated with upcoming payments.

By using the LIC portal, customers can save time, reduce paperwork, and ensure accurate information regarding their policies.

Step 1: Access the LIC New Portal

To begin, open your preferred web browser and visit the official LIC customer portal. Ensure you are accessing the legitimate LIC website to avoid phishing or fraud attempts.

Look for the “Customer Login” button on the homepage. Clicking this button will redirect you to the secure login page.

Step 2: Register as a New User (If Not Already Registered)

If you are logging in for the first time, you must register on the portal:

  1. Click “New User? Register Here”.
  2. Enter your policy number or LIC application number.
  3. Provide personal details such as your full name, date of birth, and mobile number.
  4. Create a username and password for your online account.
  5. Verify your mobile number through an OTP (One-Time Password) sent via SMS.
  6. Submit the form to complete registration.

Once registration is successful, you will be able to log in anytime using your username and password.

Step 3: Log in to the Portal

For returning users:

  1. Go to the LIC customer login page.
  2. Enter your username and password.
  3. Complete the CAPTCHA verification to ensure security.
  4. Click “Login”.

Upon successful login, you will be directed to your dashboard, where all your policies and related information are accessible.

Step 4: Navigate Your Dashboard

Once logged in, your dashboard serves as the central hub for all policy-related activities. Key features include:

  • Policy Summary: Displays all active policies, premium due dates, and maturity details.
  • Premium Payment: Options to pay premiums online using net banking, credit/debit cards, or UPI.
  • Claims Section: Track pending claims, upload documents, and check claim status.
  • Policy Documents: Download policy contracts, e-receipts, and payment history.
  • Notifications: View reminders for upcoming premiums or policy-related announcements.

Familiarizing yourself with the dashboard ensures efficient management of your insurance portfolio.

Step 5: Pay Premiums Online

One of the most useful features of the LIC portal is the online premium payment system. To pay premiums:

  1. Go to the “Pay Premium” section on your dashboard.
  2. Select the policy for which payment is due.
  3. Enter the premium amount if not pre-filled.
  4. Choose your payment method (net banking, UPI, or credit/debit card).
  5. Confirm and complete the payment.
  6. Download or save the payment receipt for future reference.

Paying online ensures timely premium submission, avoiding lapses or penalties.

Step 6: Track Claims

The LIC portal allows customers to monitor claim status efficiently:

  1. Click on the “Claims” section.
  2. Enter your claim reference number or policy number.
  3. Check the current status, whether pending, approved, or processed.
  4. Upload additional documents if requested.

Real-time tracking reduces the need for repeated branch visits, ensuring smoother claim processing.

Step 7: Access Policy Documents

E-policies and official documents are crucial for record-keeping. To download them:

  1. Navigate to the “Policy Documents” tab.
  2. Select the policy you want to view.
  3. Click “Download e-Policy” or “Download Receipt”.
  4. Save the PDF securely on your device.

Having digital access minimizes dependency on physical copies and simplifies verification for loans or claims.

Step 8: Update Personal Information

If you change your address, contact number, or nominee details, it’s important to update your LIC portal profile:

  1. Go to the Profile/Settings section.
  2. Update the required information.
  3. Submit and verify via OTP if required.

Keeping information current ensures notifications and policy communication reach you promptly.

Step 9: Use Additional Features

The LIC new portal offers additional features for customer convenience:

  • Premium Calculator: Helps estimate future premiums for planning.
  • Policy Comparison Tool: Compare multiple LIC policies for better investment decisions.
  • FAQs and Support: Access help articles and submit queries online.
  • Download Forms: Obtain policy service request forms without visiting a branch.

Leveraging these tools maximizes the value of your LIC membership.

Tips for Secure and Efficient Portal Use

To ensure smooth and safe usage:

  • Use a strong password and update it regularly.
  • Enable two-factor authentication if available.
  • Avoid logging in from public Wi-Fi or shared devices.
  • Regularly check your dashboard notifications.
  • Keep policy numbers and receipts backed up digitally.

Following these practices enhances security and makes policy management hassle-free.

Conclusion

The LIC customer portal simplifies the way policyholders manage their insurance needs, from checking policies and paying premiums to tracking claims and accessing e-documents. By following this step-by-step guide, you can navigate the portal confidently, ensuring that your insurance transactions are smooth, timely, and secure.

For policyholders who want to add an extra layer of protection for their vehicles, life, or health while managing insurance online, Square Insurance provides comprehensive, reliable solutions designed for ease of use and peace of mind.

Frequently Asked Questions

1. How do I register on the LIC customer portal?
You can register by providing your policy number, personal details, mobile number, and creating a username and password. An OTP verification completes the registration.

2. Can I pay LIC premiums online?
Yes, the portal allows online payments through net banking, UPI, and debit/credit cards for all registered policies.

3. How can I track my LIC claim status?
Log in to the portal, navigate to the “Claims” section, enter your claim number or policy number, and view the current status.

4. Is my information secure on the LIC portal?
Yes, LIC uses secure encryption protocols. Customers should also use strong passwords and avoid public Wi-Fi for login.

5. Can I update my contact details in the portal?
Yes, the “Profile/Settings” section allows updating phone numbers, addresses, and nominee details.