QuickBooks fails to connect with the server computer when you try to access the company file that is located on another computer, which leads you to encounter QuickBooks error H505. It is one of the H series errors where more similar issues fall (like H101, H202, and H303 ). The message that appears on the screen while getting into the problem is“This company file is on another computer, and QuickBooks needs some help connecting.”

The reasons that might be responsible for it are considered incorrect DNS settings, wrong hosting configuration of the computer, and the inability of the database server manager to find the IP address of the computer. Furthermore, you can see this error if the firewall is not set appropriately to access the company files from another device. However, you don't need to be tense because you have been given some technical ways to address this problem. Dive deep into the page and get answers to all your questions.

If you don't want to risk your accounting software, consulting a professional would be a wise decision. Dial 1.855.738.2784 to talk to an expert.

Reasons Behind the QuickBooks Error H505

There can be a variety of reasons that can be responsible for you facing QuickBooks error H505.

  1. The error mainly occurs when one or more workstations are set to be the server computer for QB.
  2. It can be due to wrong DNS settings.
  3. You may get into this problem due to an incorrect device hosting configuration.
  4. Such an issue takes place when the database server manager fails to find the IP address of the host computer.
  5. It can occur if the QuickBooks hosting mode is off.
  6. It can be due to firewall settings that can obstruct your device from accessing the company files.

Effective Troubleshooting Steps for QuickBooks Error H505

The given as some solutions that can be used to address error code H505. So let me walk you through each method and help you implement the steps accordingly:

Correct the hosting configuration

Step 1: Verify the hosting settings

  1. Open QuickBooks on any workstation that is throwing error H505.
  2. You don’t need to open the company file.
  3. Go to the File menu.
  4. Choose Utilities.
  5. Ignore the option if it says Host Multi-User Access because this workstation is not the reason for the error. Go to another workstation.
  6. If this workstation says Stop Hosting Multi-User Access, click on it.

Step 2: Check the server computer

  1. Open QB on the server computer.
  2. Click on the File menu and then choose Utilities.
  3. Click on Host Multi-User Access.
  4. If you see the Stop Hosting Multi-User Access option, click on it.

Host your computer

  1. You need to host your computer.
  2. To restart the hosting environment, contact your Intuit Hosting Provider.
  3. And now, work with advisors to resolve error code H505.

Run QuickBooks Database Server Manager

  1. Close QuickBooks and then download the QuickBooks Tool Hub.
  2. Install and launch the QB Tool Hub.
  3. Tap on Network Issues.
  4. Choose QuickBooks Database Server Manager.
  5. Tap on Start Scan if you are able to see the file folder.
  6. When the scan completes, choose Close.
  7. Now, you need to open QB on the workstations that are showing error H505.
  8. Move to the File menu.
  9. Choose Switch to Multi-User Mode.

The Last Line

After reading the complete blog, we hope that you will be able to overcome QuickBooks error H505. However, we know that resolving such an issue can be frustrating and challenging, which is why I advise you to consult a professional and seek their help. Give a ring to our toll-free number 1.855.738.2784 and talk to a QB advisor.

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