A car accident is stressful enough; dealing with repairs and insurance claims shouldn’t make it worse. Whether it’s a minor dent or a major collision, knowing who to turn to for fast, reliable help makes all the difference. That’s where Colonial Collision Centre steps in.
We’re more than just a panel beating shop. We’re your trusted partner for car smash repairs and navigating the complexities of any car insurance claim, including those with providers like RACV or AAMI. We understand how overwhelming a car accident claim can be, and our team is here to make the process smooth, transparent, and stress-free from start to finish.
Understanding the Car Insurance Claim Process
After a car accident, one of the first things you’ll need to do is lodge a car insurance claim.. This process varies depending on your insurer, but generally involves:
Gathering accident details and evidence (photos, police report, etc.)
Contacting your insurance provider
Choosing a trusted repairer like Colonial Collision Centre
Getting your car assessed and approved for repair
Completing the car smash repairs
Finalising documentation and returning your car
We work with all major insurers and regularly assist customers with RACV car insurance claims, AAMI car insurance claims, and more. Our experienced team knows the ins and outs of each provider’s requirements, timelines, and procedures.
Colonial Collision Centre: Simplifying the Entire Process
We pride ourselves on offering a full-service solution for those needing accident repair and insurance claim support. Here’s how we simplify the experience:
1. Immediate Support After a Crash
From the moment you claim a car crash, Colonial Collision Centre is ready to help. We offer towing assistance, same-day assessments, and expert advice on how to handle your car accident claim. Our team will help you understand what steps to take immediately, including:
Filing a police report (if necessary)
Contacting your insurer
Collecting required documentation
2. Working Directly with Your Insurance Provider
Whether you're dealing with an AAMI car insurance claim, an RACV car insurance claim, or another provider, we can communicate with your insurer on your behalf. This includes:
Submitting detailed quotes
Coordinating approvals
Handling any back-and-forth
Ensuring your rights as a vehicle owner are protected
This takes the pressure off you and speeds up the entire claims process.
3. Certified Smash Repairs You Can Rely On
At Colonial Collision Centre, we specialise in high-quality car smash repairs using genuine parts, industry-approved techniques, and the latest equipment. We repair all makes and models, restoring your vehicle to pre-accident condition—safely and efficiently.
Our skilled technicians are trained to deal with everything from minor bumper damage to full structural repairs. All repairs come with a guarantee, so you can drive away with confidence.
4. Clear Communication at Every Step
We know how frustrating it is when you’re left in the dark. That’s why we keep you informed during every phase of the repair and claim process:
When we receive insurance approval
When repairs begin and estimated completion time
Any unexpected delays or updates
When your vehicle is ready for pick-up
Our transparent process is one reason why Colonial Collision Centre is trusted by hundreds of Melbourne drivers each year.
5. Fast Turnaround and Quality Control
Our goal is to get you back on the road quickly—without cutting corners. With our streamlined workflows, priority handling for insurance claims, and advanced repair technology, most of our customers see significantly reduced downtime.
Before returning your car, we conduct a rigorous quality control check to ensure everything meets industry standards—and your expectations.
Types of Insurance Claims We Handle
We assist with a wide range of claims, including:
Comprehensive car insurance claims
Third-party claims (if you're not at fault)
Not-at-fault accident claims
Fleet and business insurance claims
AAMI and RACV-specific insurance claims
If you're unsure of your coverage or what’s involved in filing a car accident claim, our team will explain it in simple terms and assist you from the beginning.
Frequently Asked Questions (FAQs)
Can I choose my repairer for a car insurance claim?
Yes. In most cases, you have the legal right to choose your preferred repairer—even for AAMI car insurance claims or RACV car insurance claims. Colonial Collision Centre is approved and recognised by most major insurers.
What if I’m not at fault?
If you're not at fault in a crash, you may be able to recover repair costs from the at-fault party’s insurer. We can assist with not-at-fault car accident claims and help you avoid unnecessary expenses.
How long does the car insurance claim process take?
This depends on the insurer and the extent of the damage, but we work hard to speed up approvals and begin repairs as quickly as possible often within days of the assessment.
Why Choose Colonial Collision Centre?
We’ve built a reputation as one of Melbourne’s most trusted names in car smash repairs and accident recovery. Here’s why:
Over 20 years of experience in accident repairs
Strong relationships with all major insurance providers
Free estimates and honest assessments
Towing and replacement vehicle services available
Guaranteed workmanship and paint matching
Friendly, approachable team that speaks your language
We don’t just repair cars—we rebuild peace of mind.
Final Thoughts
Dealing with an accident is stressful, but the repair and claim process doesn’t have to be. At Colonial Collision Centre, we’re committed to simplifying the experience from the moment you lodge your car accident claim until you drive away in your fully repaired vehicle.
No matter which insurer you’re with—be it AAMI, RACV, or another provider—our team ensures your car insurance claim is handled efficiently, professionally, and without unnecessary delays. Let us take the pressure off and deliver high-quality results you can trust.
