Occasionally, an error may prevent you from accessing your QBDT or QBO account. The QuickBooks login failed is a common pop-up that appears on your screen.

It is possible that you entered the wrong password and ID. However, many individuals have encountered this issue in the past and found that it occurs even when the credentials are correct. While you come across it on your device, you will notice the following message:

“The attempt to log in with the user name xxxxx failed. This user is already logged into the company file. Try a different user name.”

Recommended to Read: How Do You Restore Access When Your QuickBooks Subscription Has Lapsed?

Why Are You Facing Issues in Logging into QBDT & QBO?

There are several reasons you can’t log in to QBDT and QBO. Just take a look:

  • You may be using an invalid username or password, or it may have changed recently
  • The QuickBooks software may be corrupt
  • A security or antivirus program may be preventing the QuickBooks login
  • Another person has used the login you are typing to access the company file
  • The problem may be caused by accumulated data in the browser, such as cookies unique to Intuit or cache
  • You may be entering the wrong password or username

Expert Advice Solutions to Fix QBO Login Issue

Here are common yet quickest solutions to rectify the login errors in QBO, which have been discussed in this segment:

Solution 1: Opening the QBO via an incognito window

  • In Google Chrome, you have to click Ctrl + Shift + N
  • For Mozilla Firefox, use Ctrl + Shift + P
  • And in Safari, tap Command +Shift + N

Solution 2: Clear QuickBooks cache and cookies in your browser

  • Clearing the cache on Mozilla Firefox
    • Starting with, you need to tap the menu button and select Settings
    • Choose the Privacy & Security panel
    • Under the Cookies and Site Data field > click Clear Data
    • The Clear browsing data and cookies window will appear on your screen
    • Under the dropdown next to When you select Everything. Ensure that temporarily cached files and pages are only checked
    • Pick the Clear button
    • Now, close the Settings page. Your changes will be saved automatically
  • Under Google Chrome, you need to clear the cache and cookies
    • Run Chrome on your system
    • On the top right, you have to tap More > Delete browsing data
    • Select a time range
    • Pick the type of information you want to clear or remove
    • Hit Delete data
  • In the Safari browser, clearing the cache
    • Move to the Safari app on your Mac device
    • Head towards History > Clear History > click the pop-up menu
    • Here, you need to select the time period
  • On the Microsoft Edge browser, clear the cache
    • Choose Settings and more > Settings > Privacy, search, and services
    • From Delete browsing data > select Clear browsing data now, then choose what to clear
    • You must select a time range
    • Here, you must pick the types of browsing data you want to remove
    • For example, you can clear your browsing history and cookies, but not your passwords or form-fill data
    • At the end, choose Clear now

Summary

This information will help you resolve the QuickBooks login failed error on your desktop. However, if you get stuck at a certain step, you can directly dial +1.833.802.0002 to connect with QB team experts, and they will instantly fix this.

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