You may sometimes encounter access issues when opening company files. One such issue is QuickBooks error H505, which prevents workstations from connecting to the server hosting the company file. When this error occurs, a specific message may appear on your screen: “Error Code: H505 This company file is on another computer, and QuickBooks needs some help connecting.” As this issue arises, you may notice the following reasons on your device:
- QuickBooks may begin to crash repeatedly
- The Windows operating system may become sluggish, unresponsive, or freeze intermittently
Understanding the Root Cause of H505 Error in QuickBooks Desktop
You may finish this up while trying to open a company file on a different system. Below are the reasons that we have mentioned:
- Incorrect hosting setup in QB
- Firewall settings in QB or Windows may block access to the company file
- The Database Server Manager may be unable to scan the file or folder stored on the server
- Incorrect DNS settings on the system may contribute to this error
- QB may fail to detect the computer’s IP address, which results in connectivity issues
These same factors can also trigger QuickBooks error code H202, which occurs when a workstation cannot connect to the server hosting the company file. We have a dedicated blog post that explains this issue in detail, covering common causes of the error and step-by-step instructions for resolving it.
Working Resolutions to Resolve the QuickBooks Error H505 on Your Desktop
Here are the resolutions that you will perform to eliminate this multi-user error code H505 from your QBDT software:
Resolution 1: Migrate the company file to a new folder and open it
- First, move to the folder on your device that hosts the company file
- From the folder, copy the company file
- Now, create a new folder > paste the company file into it
- After that, right-tap the new folder > access its Properties
- Then, search for the Advanced Sharing option from the Share tab
- There, choose the Share This Folder checkbox > tap the Permissions button
- Now, you need to give permissions to the folder by tapping on the Full Control tick for Everyone in the Group option > now, hit Apply, then OK
- Once again, press Apply, then OK, and then attempt to open the company file on the workstation
Recommended to Read: How to Set Windows Administrator Permissions for QuickBooks?
Resolution 2: Reset Windows Firewall Settings
- First, accessing the Run dialog box with the help of the Win + R keys on the keyboard
- As the Run command pops up on the screen > utilise it to access the Control Panel
- For this, you just need to type the word Command in the Run box and hit the Enter key
- Then, under the control panel > choose the Security option
- After that, open the Windows Firewall System > Network Protection
- Here, select a port, then click Next
- After that, you need to double-tap if you have chosen the Correct TCP Option
- Then enter the Port for your QB Desktop version
- As you have entered the year code in the specific field > hit Next and restart QuickBooks Desktop to complete the procedure
- Now, click the Windows key to head towards the Control Panel
- Then click the Control Panel option twice > select Firewall settings
- Look for the Allow a program through the system’s firewall option
- After you do that, choose the Add program option > include the QB 20xx in the exception list
- Then, reboot the device > save the changes
Summary
In this blog, under expert guidance, we have outlined the best ways to resolve QuickBooks error H505 on your desktop. Moreover, if you encounter any issues while following the steps, you can contact the QDM team directly; they are available 24/7 to help. Dial +1.833.802.0002.
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