Companies use customer support software to help them answer customer questions quickly and easily. It keeps all messages in one place, like emails, chats, and calls, so nothing gets missed. The software also helps the support team stay organized and work faster by tracking problems and giving updates. It can even give reports to show how well the team is doing. This makes customers happier because they get help faster and feel more cared for. https://krayincrm.com/industries/customer-support/