A Call Center CRM is different from regular CRM software because it’s made for handling lots of customer calls every day. It helps track calls, route them to the right agent, and gives teams easy-to-read reports. Features like call recording and automated systems make work faster and smoother. While standard CRMs focus on leads and sales, a Call Center CRM focuses on making customer interactions simple and efficient. https://krayincrm.com/industries/call-center/