Description

Kenya Airways operates two main offices in Guangzhou, China – a city (town) office and an airport office. These offices provide full customer support, including ticket booking, flight changes, baggage assistance, and travel-related services. Below is the complete contact information without links or emojis.

Town (City) Office
Address: 12A, Goldsun Building, No. 109 Ti Yu Xi Road, Guangzhou, 510620, China

Telephone: +86 20 3866 3119

Fax: +86 20 3866 2330

WhatsApp (Nairobi Support): +254 705 474 747

Email: customer.relations@kenya-airways.com

Office Hours: Monday to Friday, 9:00 AM – 6:00 PM

Closed: Weekends and public holidays

Airport Office (Guangzhou Baiyun International Airport)
Location: Main Terminal Building, Office C3191, Terminal 2, Guangzhou Baiyun International Airport

Telephone: +86 20 3606 8800

Mobile (Alternate): +86 158 2020 8833

Fax: +86 20 3606 7466

Email: kqcanAirportOffice@kenya-airways.com.cn

Operating Hours: Daily, 3:00 PM – 11:00 PM

Delay and Cancellation Contact (Guangzhou Departures)
Town Office (Weekdays): +86 20 3866 3119 (9:00 AM – 6:00 PM)

Airport Office (Daily): +86 188 2007 0600 (3:00 PM – 11:00 PM)

Email for Delay Queries: can.ticketing@kenya-airways.com

Services Available at These Offices
Flight bookings and reservations

Ticket changes, cancellations, and refunds

Baggage claims, delay, and damage support

Online and airport check-in guidance

Travel document and visa information

Group and corporate travel bookings

Flying Blue loyalty program assistance

Assistance for unaccompanied minors and passengers with special needs

What to Bring When Visiting
Valid passport or ID

Booking reference or ticket number

Travel documents (e.g., visa, vaccination proof)

Any relevant baggage tags or receipts