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10 Examples of Great Customer Service in the Time of COVID-19

While direct responses to the impacts of the pandemic are incredibly admirable, many brands also focused their aid initiatives through customer service.

Software as a Service (SaaS)

Why Tech Support Is Important To Your Business During COVID-19

Tech support will play a massive role in the switch from onsite to remote work. It is IT’s job to ensure that employees are prepared should your company decide to embrace the work from home setup.

Software as a Service (SaaS)

E-Commerce Best Practices to Stand Out From the Competition

The rise in the popularity of e-commerce has been buoyed by the changes in the customer’s buying patterns. Consumers are now looking for convenience when looking for a product to buy.

Software as a Service (SaaS)

5 Opportunities for E-Commerce Growth During COVID-19

While the imposed safety protocols continue to limit our movements, we have found convenience by shifting to the digital world.

Software as a Service (SaaS)

How COVID-19 Has Accelerated Innovation in Merchant Services

With the continued innovation in business solutions today, it has become easier to transact with customers wherever they are.

Software as a Service (SaaS)

Customer Support Trends in the Time of COVID-19

What can companies do to adopt an effective customer support strategy while tackling their employees’ safety? Here are top trends to provide efficient customer support in the time of COVID-19.

Software as a Service (SaaS)

4 Reasons You Should Retain Customer Support During COVID-19

Customer retention has become even more challenging for businesses in the light of the COVID-19 pandemic.

Software as a Service (SaaS)

6 Benefits of Outsourcing During the COVID-19 Pandemic

Your employees may be working from home temporarily, but what will happen if the situation normalizes? Outsourcing allows you to consider the long-term implications after COVID-19.

Software as a Service (SaaS)

8 Payment Processing Tools To Make The Shift To Online Selling

Over the years, there has been a change in customer’s shopping behavior. We can now see shoppers doing extensive research on their smartphones first before getting in touch with sales.

Software as a Service (SaaS)

How SMEs Can Recover From Low Sales During The Pandemic

The pandemic has been going on long enough that it caused immense disruptions in the global economy and livelihood security of many.

Software as a Service (SaaS)

9 Essential Customer Service Tips to Guide Your Team

Regardless of the industry where your business belongs, delivering customer service is vital to business success.

Software as a Service (SaaS)

How to Market “Non-Essential” Items During the Pandemic

The COVID-19 pandemic has stunned the global economy. Due to this new normal, business leaders now focus on business continuity and adapting to the disruption.

Software as a Service (SaaS)

Customer Support 101: A Comprehensive Guide for Businesses

Over the last few years, customer support services have evolved to become one of the best assets of a company.

Software as a Service (SaaS)

8 Tips to Provide Better Customer Support During COVID-19

This COVID-19 pandemic pushed the world to undergo drastic changes from life as we know it. Customers might be in quarantine, but you can stay connected with them and provide excellent service.

Software as a Service (SaaS)

10 Empathetic Email Sign-offs during COVID-19

Empathy in emails goes a long way with customers and employees. Several email senders are continuously practicing kind email bodies and sign-offs to show its recipients how much they care.

Software as a Service (SaaS)

11 Businesses Thriving During the Pandemic (And What We Can Learn From Them)

Despite the obvious horrors of the virus, several businesses are prospering by creating more jobs and bringing necessities for everyone. This small silver lining is what motivates most people to move.

Software as a Service (SaaS)

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20 Business Tasks You Should be Automating

Running your own business includes a lot of hard work. Luckily, with the current technology at our disposal, you can boost your company’s productivity by automating those business tasks.

Software as a Service (SaaS)