QuickBooks is an accounting software marketed by Intuit that makes bookkeeping easy for users. The software also helps in tax calculation and sending employee payroll, but sometimes fosters technical glitches. QuickBooks error 15102 emerges when you try installing the payroll updates, forcing the process to stop. If you also face this error while updating the payroll service, read this complete blog to understand the reasons it develops and the methods you can use to eliminate it from your PC.

Rectify this payroll error easily with the troubleshooting ideas given by QB professionals at 1.855.738.2784.

Reasons

QBDT payroll updates instantly fail when this error code is displayed on the screen. The following conditions provoke this error and create problems for you while downloading or installing the payroll service updates-

  1. You are using QBDT in multi-user mode while downloading the payroll updates.
  2. QBDT fails to access the location chosen for shared download due to a broken path or directory.
  3. QBDT is functioning normally, but some issues have developed on the Intuit server’s end.

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Solutions

Updating the payroll becomes impossible until you resolve the issues, causing the update to stop inappropriately. The methods compiled below will help you tackle the payroll problem on your QBDT-

Solution 1- Switch QBDT to single-user mode when updating payroll

QBDT must not run in multi-user mode during the update as it causes issues leading to the termination of the process. Before downloading the latest tax table updates, you must check that your server computer is running in single-user mode. Use the following steps to use QBDT in single-user mode to prevent any conflict-

  1. Restart your server computer to fix minor issues and open QBDT.
  2. Hover over the File tab and click Utilities when the options list appears.
  3. Click Stop Hosting multi-user access to switch QBDT to single-user mode.
  4. Download the QB payroll update again.

If the error develops again and interferes with the payroll update, move to the next solution.

Solution 2- Ensure the shared download location is correct and accessible for QuickBooks

The shared download allows users to download the payroll update package on all the systems simultaneously. But problems occur when the location specified for storing the package is incorrect, or the software fails to access it due to folder permissions. You’ll see this error code every time the software starts downloading the package, but fails to find the location to store it. You can resolve the problem by checking that the location is correct and the path isn’t broken. Apply the following steps to verify the shared download location-

  1. Run your QBDT and press F2 to open the Product Information Window.
  2. The location specified for storing the update package is mentioned in the tab.
  3. Go to the Help menu at the top and click Update QuickBooks Desktop.
  4. Move to the Options tab and ensure the location matches the one you saw in the product information window.
  5. Make edits in the location if it is incorrect and tap Yes to turn on the Shared Download.
  6. Tap Save and download the payroll updates again.

Conclusion

This blog helps you acknowledge why QuickBooks error 15102 emerges when you begin the payroll update. The effective techniques to deal with the QBDT payroll problem are discussed in the blog, and we hope you’ll use them to update your payroll without problems.
Consult a QB professional at 1.855.738.2784 if you encounter issues while implementing the solutions.

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