Similar to other issues that occur during app updates, QuickBooks error 12031 falls within the 12xxx error series. This error can surface while updating QuickBooks Desktop, downloading payroll updates, or installing new features, maintenance releases,or accountant updates. When the issue occurs, QB displays a service message labeled error 12031 on the screen, indicating a disruption in the update process.
“Error 12031: A network timeout that is preventing QuickBooks from accessing the server.”
This issue occurs when QBDT cannot establish an internet connection during the update process. Common causes include incorrect Internet Explorer settings or strict security configurations, such as Windows Firewall or other protective software that block QB from opening or accessing the web.
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Understanding the Root Cause of the 12031 Error When Updating QB Payroll
Here is the list of reasons that lead to the root cause 12031 in your QuickBooks Desktop:
- Internet Explorer may not be set as the system’s default web browser
- QB may not have been installed correctly or completely on the device
- Incorrect or misconfigured Internet Explorer settings can interfere with the update procedure
- The device might not support TLS 1.2, which prevents the QBDT from connecting to the Intuit server
- Damaged company files can interrupt communication between QB and the online servers, leading to update failures
Working Solutions to Resolve the QuickBooks Error 12031 on Your Screen
To remove any errors from your device, you need to have proper guidelines to resolve the QuickBooks error 12031:
Solution 1: Check Internet Connectivity and set Internet Explorer
- Click Windows + R and enter inetcpl.cpl in the Run dialog box
- Hit Enter and go to the Programs tab in the Internet Options window > pick Make Default, and tap Apply and OK to save the modifications
Solution 2: Launch TLS 1.2 readiness tool
- Initiate by downloading and installing QuickBooks Tool Hub
- After the installation process is done, run it and go to the Installation Issues tab
- You will look at the bottom-right of the window, pick the QuickBooks TLS 1.2 Tool
- Hit OK to launch the TLS 1.2 tool > then press Yes to accept the EULA
- Tap Run and wait till the tool is done, set up the TLS 1.2 settings
- Lastly, choose Exit to close the TLS 1.2 tool
Solution 3: Configure your Internet connection
- Access QuickBooks > move to the Help tab
- Hit Internet Connection Setup to open a new window
- You need to pick Use my Computer’s Internet Connection settings to set a connection when this application accesses the Internet
- At the end, hit Next and then Done
If you are focusing on a modification of your accounting settings, Migrating from QuickBooks Online to Desktop is a very beneficial step that needs proper tools and support to achieve a successful migration.
Conclusion
We have outlined the possible causes of QuickBooks error 12031 on your device and the expert’s advice on how to resolve it. However, if you are unable to go through it properly, you need to dial +1.833.802.0002 to connect with the team.
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