A technical issue can arise while using QuickBooks to streamline the accounting process and efficiently manage finances—this is known as QuickBooks Error 185, a banking-related error. When users enter their bank information in QuickBooks to download updates, Error 185 appears, indicating that the bank requires additional verification. This may include extra security measures such as answering a security question or entering a one-time passcode. Error 185 should be handled promptly, as ignoring it can disrupt banking updates and potentially put sensitive financial information at risk. In this blog, we’ll explore the major causes and provide a quick guide to resolving this error.

However, if you encounter any challenges with the QuickBooks Error 185, ring us at 1.855.738.2784 for expert technical assistance.

What are the significant causes of Error 185 in QuickBooks

There are two primary causes of this error, as listed below.

  1. Security-Related Questions
    1. This issue may occur when multiple security questions appear during the update process.
    2. Pop-up blockers and browser issues can prevent security question displays.
  2. The One-Time Password or OTP:
    1. ​Failing to provide the required one-time password to the bank.
    2. Issues with receiving or entering the OTP can result in Error 185.

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​Methods for Quickly Fixing the QuickBooks Error 185

Now that we thoroughly understand the factors contributing to the issue, let's look at how to resolve it.

Method 1 – Addressing Security Question–Related Issues

  1. Enter the correct answer to the security question.
  2. If the security question does not appear, try using a different web browser or disabling the pop-up blocker.

Method 2 – Managing One-Time Passwords

  1. Receive the One-Time Password (OTP) on your device via a phone call, text message, or other available method.
  2. When QuickBooks Error 185 appears, enter the received OTP to proceed.
  3. Try signing in using an incognito or private browser to check whether the issue persists.

Method 3 – Troubleshooting the Browser

  1. Use a supported, up-to-date browser for the best and most secure experience with QuickBooks Online.
  2. Start with basic troubleshooting steps:
    • Open QuickBooks Online in an incognito or private browser window.
    • Restart the browser.
    • Clear the browser cache.
    • Add Intuit as a trusted website.

Method 4 – Troubleshooting Download Issues:

  1. To access your downloads, press Ctrl + J.
  2. Depending on the browser, you can change the default location for downloaded files.
  3. Instructions for some common browsers are provided below:

For Google Chrome:

  1. Click the menu (three dots) on the toolbar and select Settings.
  2. Scroll down and choose Show Advanced Settings.
  3. In the Downloads section:
    • To set a default location for downloaded files, click Change.
    • To be prompted for a location each time, select Ask where to save each file before downloading.

For Mozilla Firefox:

  1. From the Tools menu, select Options.
  2. Under the General tab:
    • To change the default download location, click Browse.
    • To be prompted for a location for each download, select Always ask me where to save files.

This comprehensive guide will help you resolve QuickBooks error 185. Follow the steps outlined to fix the issue. If the error persists, contact us at 1.855.738.2784, and our experienced technical experts will provide further assistance.

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