Description

ZIVUX.AI is a value-led CRM purpose-built for small and growing businesses where every team needs cross-visibility but limited setup time. Eight tightly-integrated modules ship as one platform: • Lead Management — capture from web forms, WhatsApp, manual entry, or imports; configurable pipelines; auto-scoring (Hot/Warm/Cold/Dead); assignment routing; follow-up reminders with priority bands. • Sales Pipeline — deal-stage tracking (Initial Contact → Qualification → Demo → POC → Negotiation → Won/Lost), revenue forecasting, conversion analytics, win/loss analysis by source and by agent. • Task Management — cross-team task assignment with priority, due dates, SLA breach alerts, comment threads, and dashboard rollups by owner and status. • Support Tickets — customer issue lifecycle from open to resolved, contact-number tagging, status counts (Open / In Progress / Resolved / Closed / On Hold), agent assignment, and resolution time analytics. • Marketing & Campaign Engine — WhatsApp + email campaign builder, broadcasts, lead nurturing flows, A/B segments, delivery tracking.